FAQ'S
Q: How can I check my order status?
A: You can also check the status of your order on the Track My Order page, if you have not received the shipping confirmation email.
Q: Why is only part of my order shipped?
A: Your order may be shipped in different packages. Please do not worry if you do not receive all the items in the first package. We will ship other items in other packages.
Q: Why is the tracking number not working?
A: When we ship the package to you, there are no further updates from the shipping company due to that your package is in transit. It will be updated once it reaches the next sorting facility. It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
If you have any questions, please contact us at support@portyr.shop for a faster response.
All inquiries are responded to within 24 hours on a business day.